Privacy Policy

Last updated: January 2025

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide to us when booking a trek, creating an account, or contacting us. This includes:

Name, email address, phone number, and mailing address
Date of birth, nationality, and passport information
Emergency contact details
Dietary restrictions and medical information relevant to your trek
Payment information (processed securely through third-party providers)

1.2 Technical Information

When you visit our website, we automatically collect certain information including:

IP address, browser type, and device information
Pages visited, time spent on site, and referral sources
Cookies and similar tracking technologies

2. How We Use Your Information

Processing and managing your trek bookings
Communicating with you about your trips and providing customer support
Ensuring your safety and well-being during treks
Processing payments and managing financial transactions
Sending you marketing communications (with your consent)
Improving our services and website functionality
Complying with legal obligations and protecting our rights

3. Information Sharing

3.1 Service Providers

We share your information with trusted service providers who assist us in operating our business and serving you, including:

Local guides and operators in Nepal
Hotels, lodges, and transportation providers
Payment processors and financial institutions
Insurance providers
Government authorities for permit and visa processing

3.2 Legal Requirements

We may disclose your information when required by law, to protect our rights, or in response to legal process or government requests.

3.3 Emergency Situations

In case of medical emergencies or safety concerns during your trek, we may share relevant information with medical facilities, rescue services, or your emergency contacts.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

SSL encryption for all data transmissions
Secure servers with restricted access
Regular security assessments and updates
Employee training on data protection practices
PCI DSS compliance for payment processing

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security of your information.

5. Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request corrections to inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal obligations)
Portability: Request transfer of your data to another service provider
Objection: Object to processing for marketing purposes
Withdrawal: Withdraw consent for data processing (where applicable)

To exercise these rights, please contact us at info@globaldealguide.com. We will respond to your request within 30 days.

6. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:

Remember your preferences and settings
Analyze website traffic and usage patterns
Provide personalized content and recommendations
Enable social media features

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements:

Booking information: 7 years after trip completion
Financial records: 7 years for tax and accounting purposes
Marketing communications: Until you unsubscribe
Website analytics: 26 months

8. International Transfers

As we operate treks in Nepal and Africa (Tanzania), your personal information may be transferred to and processed in Nepal and other countries where our service providers are located. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

9. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

GlobalDealGuide – Canada
Brampton, ON, Canada
Phone: +1 (437) 602 8911
Email: info@globaldealguide.com